Frequently Asked Questions

What areas do you cover?
Over the last year E&D Cleaning Services has been continuously growing and expanding to cover all areas in Greater London. Our cleaners live locally and we are able to provide you with a cleaner anywhere in London.

What cleaning services do you provide?
No job is too big or too small for us. We offer clients a range of services to off load all the weight of cleaning. We specialize in Domestic Cleaning and Ironing, Office Cleaning, Pre/Post Tenancy Cleaning, One-off Cleaning, After Party Cleaning, After Builders Cleaning, Carpet Cleaning, Rug Cleaning, Upholster Cleaning, Window Cleaning, Gardening and Dog Walking.

How do you vet the cleaners?
Before we qualify our cleaners as suitable for the job, we perform a serious of checks:
Immigration Status
Proof of identity and home address
Past work history
Previous references
General personality suitability
Initial test & induction course on general cleaning tasks
English language test

How do you ensure quality of your housekeepers?
Numerous references are a must when applying and we inspect and make contact with the referee. We train our cleaners to uphold a first class level of service, as well as carefully monitor and inspect their finished work. In addition, we put all applicants trough a series of tests, to ensure that they are suitable for the job.

Who pays the housekeeper, you or I?
You are responsible for payment to the cleaner. Our cleaners are paid on a weekly basis, but our fees are paid on a monthly basis in advance. For your convenience we offer clients the option to use our client account for payment of the cleaner, which makes it simple and hassle free, one payment each month in advance.

Can I specify the day the housekeeper comes?
Our cleaners are at your disposal 7 days a week, 365 days a year. They are able to call at your property at any time between the hours of 08:00 to 18:00.

How long will it take you to find me a housekeeper?
Under normal circumstances we are able to find you a cleaner within 24hours. However, if it is a matter of urgency, a cleaner can be arranged for less than 3 hours.

Will I have the same cleaner every week?
Once you are happy with the work of our selected cleaner, they will be allocated to you. Indeed, every week it will be the same cleaner unless they call in ill. In such a case we will provide you with a temporary replacement.

What do I do if the cleaner lets us down?
We take the upmost care when selecting a cleaner. This is why ensure that they are suitable for the job by training and testing our cleaners. Although it is very rear, it can happen that a cleaner underperforms and let you down. As this also affects us we take such incidents seriously and will ensure that this is resolved immediately. However, we do relay on your co-operation and expect you to notify us immediately.

Who is responsible for providing the cleaning products and materials?
It is expected that our cleaners will have access to hot and cold water as well as access to cleaning materials. It is not necessary that you provide our cleaners with cleaning products, as they can also bring with them cleaning products which are charged at an extra cost but we need to be notified before hand.

Are there any restriction placed on the cleaner, with regards to what they will clean?
Yes, there are a few restrictions. They will not perform any deep or specialized cleaning of any antique, delicate or valuable items. Moreover, they will not do outside window cleaning unless it's on the ground floor, for safety reasons.
General duties that they will perform will be:
Vacuuming
Polishing
Dusting
Cleaning Kitchens & Bathrooms
Ironing
Tidying
Mopping
Changing bed sheets
Shopping
(Dishwashing)

What about damages?
We will, of course, treat your home with the greatest of care. However, accidents can occasionally happen. We fully insured for such occurrences, and should any damage or breakage occur whilst we are cleaning your home, we will undertake to replace or repair the item with a value above 100 with the exception of loss or theft of items.

Are there a minimum number of hours per visit?
We all like to live and work in a nice and clean environment. To ensure that your home and work environment is sparkling clean, we have a minimum number of 3 hours per visit, ensuring that all areas are properly cleaned and not rushed or overlooked.